Some people confuse a computer freezing with it crashing. There are some ways one can diagnose a computer crashing and or freezing. Most tech professionals will say that the ability to troubleshoot in these instances is paramount as far as the big picture is concerned. By troubleshooting one can get rid of some minor problems and get to the core problem. Everyone has dealt with freezes or crashes regardless of what type of computer they use. Stripping away hardware issues, is important to being able to determine what needs to be done repair wise. It could be a piece of software that was installed and is now causing problems or interference. Eliminating these issues one by one will get you closer to finding the source of the problem. Looking at log file is an important thing to do, when a computer crashes. Check to see if there is updated software available. If you can copy and paste or even write down key texts on the screen, and then search the web accordingly. Sometimes that will lead you to a solution to your particular problem. When you start looking on the web, you will find some people that have experienced the exact same thing you did.
You have to think around the problem sometimes, and work backwards to figure out what software or hardware is causing the problem. There is always your true support that you can call to fix the problem. However that usually costs money, by troubleshooting first, you may be able to fix the issue without calling support. Trouble shooting is a skill, and over time you can easily fine tune that skill. To best diagnose the computer crash or freeze, look at the error messages that are there. That is the easiest way to assess what happened. Be cognizant of what you’re running, when you’re running it, and what you have plugged in, etc. Perhaps booting it into safe mode, every operating system has that feature. Strip away all the things you don’t need, if you are not finding what is causing the issue, you have to keep looking, again and again. Be looking for diagnostic information in the crash logs that will lead you closer to the solution. Ignoring it, will not make it go away. If worse comes to worse, you can re-install the operating system. There is no one right way to diagnose a problem!